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POLICIES: Credit Card Billing Your credit card will be billed at the time your order enters the shipping process in our warehouse. Custom-made Items Custom-made items that require production time, such as our hand made baby blankets or hand painted mailboxes may be billed well in advance of delivery. Please do not be concerned as this is normal for such items. All custom-made and other items that require special production or delivery times are indicated on our web site. Ordering by Mail Send your order to us by United State Postal Service, please be sure to include your address, shipping address (if different), phone number, e-mail address, items ordering, and payment—please be sure to calculate the appropriate shipping rate charges, e-mail us if you would like help with the calculation. You may pay by check, money order or credit card. For checks, allow 10 business days for check clearance before your order will be processed. There is a $30.00 fee for checks returned by the bank for insufficient funds or any other reason. Please mail your order to: Becca Anna Inc., 466 Oakhill Rd, Chaska Minnesota 55318 Order Cancellation To cancel your order, e-mail us at bottletenders@bottletenders.com In your e-mail, include your order number, name, billing address, and items ordered. We'll acknowledge your e-mail within 1 business day and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department. An order is not canceled until you receive an e-mail confirming successful cancellation Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. For orders that cannot be canceled and you do not wish to keep, simply return your order to us upon receipt for a refund of the merchandise cost. You are responsible for shipping and handling charges both ways for canceled orders that have shipped. Of course, custom-made merchandise and special orders cannot be canceled. RETURNS BottleTenders.com offers a 30-day satisfaction guarantee and return privilege. If within 30 days of receipt you are not pleased with your order, please send it back to us in new condition and original packaging for an exchange or refund. Shipping and handling charges are not refundable. Items returned more than 30 days after delivery, not in new and resalable condition, not in original packaging, with tape, shipping labels, or anything written on the packaging or warranty card, or missing parts or accessories will be charged a restocking fee and/or be issued store credit only at our discretion. The following items are not returnable: custom-made merchandise, special orders. For all returns: we request that you send your return via a trackable service such as United States parcel post with delivery confirmation or US Priority Mail with delivery confirmation (check out USPS web site at www.usps.com) or UPS and insure it for your own protection as we cannot be responsible for lost parcels. Be sure to maintain a copy of any tracking numbers in your records in case you need to contact us. Please include a brief note explaining your reason for return (i.e. shipping error, defective, damaged, not satisfied, changed mind, already received as gift). For any refused delivery, shipping and handling charges are not refundable. In addition, refunds for all orders will be less our actual shipping cost if they exceed the amount that we charged you to ship your order. Allow 3 weeks for your return to be processed. Refunds will be made only in the manner of original payment and only to the original card used. For credit cards, please allow 1 to 2 billing cycles for your refund to appear on your statement. For refund checks, please allow 8 weeks. Our address for returns is: Becca Anna Inc., 466 Oakhill Rd, Chaska Minnesota 55318 Write your order number large and clearly on outside of parcel! Quantity Discounts: For orders of one dozen or more of an item, quantity may be available. Make your request in writing and include the following information: your company name, address, and contact information, whether the goods will ship to one address or to multiple addresses, date goods are required, and if the goods are for resale purposes. Please e-mail your request to bottletenders@bottletenders.com Order help: In the unlikely event that something goes wrong with your delivery, BottleTenders.com is ready to help make it right. Please e-mail us at bottletenders@bottletenders.com Lost order: If you have not received your order and it is beyond our normal delivery time, or you have reason to believe that your order is lost, please notify us by e-mail. For all lost order reports be sure to include your order number, name, address, and phone number in your e-mail. We'll acknowledge your e-mail within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your e-mail. Satisfaction Guaranteed! We take Online Orders and Mail Orders Only. Please email us for the fastest reply to your questions. (When using email do not change the automated title in the subject line.) Home | Privacy | Contact Us | Business Opportunity ©Becca Anna Inc. 2006 All rights reserved.